Contact Us
PackLess Travel is committed to making your travels light and your experiences memorable. Don't hesitate to get in touch; we're ready to assist.
General Inquiries:
Email us at info@packlesstravel.com for guidance and support.
Order Assistance:
For help with your order, contact support@packlesstravel.com
Call Us:
+1 - 857-201-2099
Operating Hours:
Our team is available to assist you during the following times:
Monday-Friday
10am-6pm EST
Saturday & Sunday
10am-2pm EST
For assistance outside these hours, please refer to our FAQ section or email us. We ensure prompt responses within our operating hours.
FAQ:
Our website offers a sizing chart and style examples to aid in your choices. Additionally, you're invited to specify style preferences and note any particular requests during the ordering process. Our goal is for every item to not just fit well but also reflect your personal taste.
Your satisfaction is our priority. If you encounter any issues with fit or style, contact our customer service team within 24 hours of item receipt. We will promptly arrange for an exchange or return, ensuring minimal disruption to your travel experience.
To guarantee the availability and timely delivery of your selected items, we suggest ordering at least 5 days in advance of your trip. This allows us to meticulously prepare your order according to our quality standards. We are working on reducing this lead time for more spontaneous adventurers.
Upon dispatch, you'll receive a tracking link via email. This enables you to monitor your order's delivery status up to the moment it arrives at your hotel.
Returns are hassle-free. Simply repack the items in the provided PackLess Travel bag, attach the provided return label shown in the instructions provided and leave it with your hotel's reception upon departure. Our team will handle the rest.
Yes, absolutely. Every item undergoes a strict cleaning protocol and quality inspection before being sent out, ensuring they arrive in pristine condition, ready for wear.
Our exhaustive inspection and quality control process means that only items meeting our high standards are included in our rental offerings, assuring you of the best quality.
Each bag is conveniently premeasured with the perfect amount of clothes for your trip. Should you have any specific requests or special requirements, please don't hesitate to contact our customer service team. We are committed to accommodating your needs to the best of our ability.
Our rental fee covers the cost of the clothes, cleaning, and delivery to and from your hotel. However, any damages or unreturned items may incur additional charges. Please refer to our Cancelations & Fees page for more information.
We are in the process of broadening our service offerings. Currently, we exclusively serve Boston, MA in the U.S.A. For the latest list of available locations, please visit our website or subscribe to receive updates on our services.
We're committed to reducing environmental impact through our reusable clothing strategy, minimizing water usage, carbon emissions, and waste. Our commitment extends to using eco-friendly cleaning solutions and optimizing logistics for lower emissions.
For any questions or assistance, feel free to contact us via our Contact Us page. We're dedicated to ensuring your travel experience is seamless and enjoyable.
We understand that mishaps can happen. In the event of a lost item, please report it to us immediately. A fee may apply depending on the item's value, but we aim for fairness and understanding in such situations. Read our Cancelations & Fees for more information.
Certainly! We promote sustainability through our reusable clothing strategy and use eco-friendly cleaning practices. We're dedicated to serving eco-conscious travelers and reducing the environmental footprint of travel fashion.
For more information or if you have any other questions, we encourage you to contact our dedicated support team through our Contact US page. We're committed to making your travel experience as convenient and enjoyable as possible!
We understand that plans can change. Should you need to adjust your order after placement, please contact us immediately. Modifications can be made up to 24 hours after the order has been confirmed, allowing for changes in size, style, or delivery date as per availability.
Your privacy and security are paramount to us. PackLess Travel employs advanced encryption and security protocols to protect your personal and payment information. We continually update our systems to guard against unauthorized access, ensuring your data remains secure.
At this time, we only offer rental options. Our goal is to provide travelers with convenient and sustainable fashion choices without having to invest in a wardrobe. However, we're continually exploring new possibilities and may offer clothing for purchase in the future. In the meantime, enjoy the convenience factor.
We're flexible! If you wish to extend your rental period, please reach out to us at least 24 hours before your original return date. Extensions are subject to availability and additional charges may apply. Our customer service team will work with you to accommodate your needs.
Our selection process is rigorous. We partner with reputable brands known for their quality and sustainability. Styles and offerings are curated based on seasonality, customer feedback, and the latest fashion trends, ensuring our inventory is stylish, functional, and eco-friendly.